Ibadan DisCo Trains Staff to Shore up Service Delivery
Customers of Ibadan Electricity Distribution Company, IBEDC, would see a more quality services from staff of the DisCo as over 170 commercial line workers, team leads and managers have completed a 3-day intensive training for them to reach out more to the customers. The courses were wide ranging which included effective complaints resolution, customer communications as well as humane maintenance of network and facilities, detection of Illegal connections to the network, discovery of meter by-pass and tampering, and energy theft.
The training was facilitated by Power Africa, TetraTech and IBEDC.
The Managing Director, IBEDC, Mr. John Donnachie, said the company, over the years, had been recording huge revenue losses due to illegal connections, and non-settlement of bills by customers. He said the company’s customer relationship officers had to resort to begging customers to make payment for services rendered.
According to him, quality service can only be provided if the customers are fulfilling their obligations. He added that only 46 per cent of the company’s customers responded to monthly bills through persuasion, while many were involved in illegal connections, by-passing and tampering with meters.
He appealed to customers to cooperate with the company, saying, “The more customers we have, the more we consume and the cheaper our services will be.” He assured that if the customer response in bill payment inproves, the chances of more network investments to enhance service delivery would be higher.